Express Mexico

To make a reservation, we need you to provide some personal information, such as your full name, cellphone number (preferably with WhatsApp), email address, and information about your arrival and departure flights, along with the exact dates of your trip. We also need to know the total number of people who will be traveling with you.

Once we have this information, we will send you a personalized quote. If the quote is approved, we will provide you with a PayPal or other digital payment platform link to make a payment of 30% of the package.

After you have made the payment, we will send you a detailed itinerary in PDF format that includes all relevant information about your trip.

The remaining payment will be made on the day of your arrival in Mexico City, in cash or by credit / debit card. If you have any questions or concerns during the booking process, our customer service team will be available to assist you.

Is the itinerary subject to change?

A: Yes, itineraries are subject to change and will depend on the day the contracted excursions operate. Before making a reservation, we will send you an itinerary based on the days you plan to travel.

Can I choose seats in the Van for my excursions?

A: No, seats are not assigned.

Do packages include admission to museums and places of interest?

A: Yes, as long as it is specified in the itinerary.

Is it recommended to travel with children to Mexico?

A: Yes, Mexico is a destination for the whole family.

Do I need a visa or passport to enter Mexico?

A: Citizens of some countries require a visa to enter our country, but the vast majority will only need their valid passport.

Is travel insurance required?

A: Travel insurance is not mandatory, but it is very important, especially for tourists who have chosen packages or routes with hikes or for practicing any adventure sports in the country.

What is the power outlet and voltage in Mexico?

A: In Mexico, the common voltage is 127 V. The frequency is 60 Hz. The plugs and outlets are type A/B.

What is the best currency to use in Mexico: US dollars or Mexican pesos?

A: Very few businesses accept payments in US dollars, so it is convenient to have Mexican pesos, as it is the most used currency in the country. It is ideal to carry a considerable amount of Mexican pesos with you.

Where can I exchange currencies?

We recommend that you exchange your money at the terminals of the Mexico City Airport, as the best exchange rate can usually be found there. While in the city, banks are recommended.

Can I use my credit or debit card for personal purchases?

A: Some debit and credit cards are also accepted for making purchases and paying for services.

Date changes:

In case of a change in travel date by the passenger, an administrative fee of 10% to 50% of the total value of the package will be charged, depending on the next date of their trip (subject to availability and policies of the suppliers).

Cancellation:

In case of cancellation of the trip by the passenger, Viewmextours will make the refund as follows:

Deducting the deposit commission and other expenses:

Up to 30 days before the travel date, there will be no penalty and the total value will be refunded to your bank account.

Up to 20 days before the travel date, the penalty is 10% of the total value of the package, plus expenses incurred by the agency.

Up to 10 days before the travel date, the penalty is 30% of the total value of the package, plus expenses incurred by the agency.

Less than 10 days before the travel date, the full value of the package will be retained.

Note: The agency will have a period of up to 60 business days to refund the money to the travel contractor, in accordance with the above conditions; counted from the date of the cancellation request.