GENERAL INFORMATION
Is the itinerary subject to change?
A= Yes, the itineraries are subject to change and will depend on the day the contracted excursions operate. Before making a contract we will send an itinerary based on the days you plan your trip.
Can I choose Van seats for my excursions?
A= No, seats are not assigned.
Do the packages include tickets to museums and attractions?
A= Yes, as long as it is specified in the itinerary.
Is it advisable to travel with children to Mexico?
A= Yes, Mexico is a destination for the whole family.
Do I need a Visa or Passport to enter Mexico?
A=Citizens of some countries require a Visa to enter our country, but the vast majority will only need their current passport.
Is travel insurance required?
Travel insurance is not mandatory, but it is very important, especially for tourists who have chosen packages or routes with walks, or practice some adventure sport in the country.
What is the power outlet and voltage in Mexico?
R= In Mexico the common voltage is 127 V. The frequency is 60 Hz. The plugs and sockets are type A / B.
What is the best currency to use in Mexico: dollars or Mexican pesos?
A= Very few businesses accept payments in dollars, so it is convenient to have Mexican pesos, this is the most widely used currency in the country. So the ideal is to take a considerable amount of Mexican pesos with you.
Where to exchange coins?
We recommend that you exchange your money at the Mexico City Airport terminals, as the best exchange rate is usually found there. While in the City, banking institutions are recommended.
Will I be able to use my credit or debit card to make personal purchases?
A= Some debit and credit cards are also accepted to make purchases and pay for services.
Date changes:
In case of change of travel date by the passenger, an administrative fee of 10% to 50% of the total value of the package will be charged, depending on the next date of your trip (subject to availability and policies of the providers).
Cancellation:
In case of cancellation of the trip by the passenger. Viewmextours will make the return as mentioned:
Discounting the commission of the deposit and others:
Up to 45 days before the travel date, there will be no penalty and the full value will be refunded to your bank account.
Up to 30 days before the travel date, the penalty is 10% of the total value of the package, plus expenses incurred by the agency.
Up to 20 days before the travel date, the penalty is 30% of the total value of the package, plus expenses incurred by the agency.
Up to 10 days before the travel date, the penalty is 50% of the total value of the package, plus the expenses incurred by the agency.
Less than 7 days before the travel date, the total value of the package will be withheld.
Note: The agency will have a period of up to 60 business days to reimburse the travel contractor, in accordance with the above conditions; counted from the date of the beginning of the chosen trip (cancelled trip).
